Terms & Conditions

Last updated: [August 1, 2025]

Welcome to Port City Luggage LLC (“Port City Luggage,” “we,” “our,” or “us”). By booking luggage storage or related services through www.portcityluggage.com, you (“you” or “customer”) agree to the following Terms & Conditions. Please read them carefully, as they affect your legal rights.

1. Services Provided

Port City Luggage LLC provides temporary luggage storage, pickup, and drop-off services within Portland, Maine. Storage is currently provided in a secure, private facility under our direct care. We are not a common carrier and do not assume the obligations of one.

2. Booking & Payment

  • Bookings are confirmed only upon payment in full.

  • Prices are displayed on our website and are subject to change without notice prior to booking.

  • Add-on services (e.g., airport drop-off, rides, extras) must be selected and paid at checkout.

3. Cancellations & Refunds

  • 12+ hours before scheduled pickup: Full refund.

  • 6–12 hours before scheduled pickup: 50% refund.

  • 3–6 hours before scheduled pickup: No refund.

  • Less than 3 hours before pickup: Non-refundable.

Refunds are issued to the original payment method only.

4. Liability & Limitations

  • Port City Luggage’s liability for loss, theft, or damage to any item is limited to $250 per bag, unless higher value is declared in writing and documented at pickup, in which case coverage may extend up to the declared value at our discretion.

  • We do not accept liability for cash, jewelry, electronics, artwork, documents, or other valuables unless expressly declared and documented.

  • Items are stored at the customer’s own risk. While we maintain secure facilities, Port City Luggage is not an insurer.

5. Insurance Disclaimer

Port City Luggage does not provide insurance for stored items. In the future, if optional coverage is offered, it will be provided as a courtesy and not as a guarantee. Customers are encouraged to maintain personal insurance coverage for valuables.

6. Prohibited Items

You may not store:

  • Hazardous, flammable, or explosive materials

  • Weapons, firearms, or ammunition

  • Illegal substances or items

  • Perishables, live animals, or plants

  • Items requiring climate-controlled storage

We do not inspect customer belongings. It is your sole responsibility to comply with this policy.

7. Abandoned Property

Luggage not retrieved within the agreed storage period will be considered abandoned. After 30 days, Port City Luggage may, at its sole discretion, donate, recycle, or dispose of uncollected items without liability.

8. Customer Responsibility & Indemnification

By using our services, you agree to:

  • Ensure that all stored items comply with these Terms.

  • Indemnify and hold harmless Port City Luggage from any claims, damages, or expenses arising from your use of our services, including but not limited to prohibited or improperly packed items.

9. Dispute Resolution & Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maine. Any disputes shall be resolved exclusively in the state or federal courts located in Cumberland County, Maine.

10. Changes to Terms

Port City Luggage reserves the right to update these Terms & Conditions at any time. The latest version will always be posted on our website. Continued use of our services constitutes acceptance of the updated Terms.

11. Contact Information

Port City Luggage LLC
Registered in the State of Maine
Phone: (207) 747-8336
Email: yes@portcityluggage.com
Website: www.portcityluggage.com